Store Policies
Every PatriciaMarieCreations is handmade in my little studio in Salmon, Idaho, and I put a lot of care into each piece. Because of that, small variations in color, texture, shape, and pattern are part of what makes handmade art special.
I want you to love what you receive, so I have put together these simple policies to make ordering as easy and clear as possible. If you ever have a question about an order, please don't hesitate to reach out.
Processing + Shipping
Each order is thoughtfully packaged and prepared by hand in my studio. Please allow 3-7 business days. If an item needs to be made especially for you, the full processing time may be needed. Many ready to ship-to-ship pieces will go out sooner—often within 1-2 business days.
Once your order ships, you will receive tracking information so you can follow its journey to you.
Please note: Processing time refers to the time it takes to prepare your order before it is shipped. Shipping time is an addition to processing time and depends on the carrier and destination.​
Returns
I want you to love your purchase! If you decide an item isn't quite right for you, I accept returns on eligible items.
Please contact me within 10 days of receiving your order to request a return. The item must be unused and returned in its original condition.
Return shipping is the responsibility of the buyer. Once the returned item is received and inspected, your refund will be issued to your original method of payment. I do not currently offer exchanges.
Damaged + Incorrect Items
Oh no! If your order arrives broken, damaged during shipping, or you receive the wrong item, please contact me within 5 days of receiving your order @ patriciamcrafts@gmail.com. Please include a photo of the item and, if applicable, the packaging if arrived in.
I will work with you to make it right, whether that means a replacement or a refund, depending on the situation. Please do not send a damaged or incorrect item back without contacting me first. Thank you!
Custom Orders
Have something special in mind? I would love to create something just for you!
My custom pieces are based on designs already available in my shop, with options to personalize colors, patterns, or other details.
Because custom pieces are made especially for you, custom orders are final sale and cannot be returned or exchanged.
If you have a question about a custom option before ordering, please feel free to reach out. I am happy to help!
Handmade + Small Batch Notes
Every piece is handmade in my studio, so no two pieces will ever be exactly alike. You may notice small variations in color, texture, shape, pattern, or placement. These little differences are part of the beauty of handmade art—no imperfections.
Some of my designs are made in very small batches using limited clay slabs or materials. When those pieces sell out, they may not be recreated. That is what makes each small batch piece a little more special.
I love the process of creating something by hand, and I hope you enjoy owning a piece that was made slowly, thoughtfully, and uniquely for you.
Jewelry Care
Your handmade pieces will stay beautiful longer with a little extra care.
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Keep them out of prolonged water exposure. Polymer clay itself can get wet, but I recommend removing your earrings before showering, swimming, or bathing. Frequent or prolonged exposure to water, especially hot water, may affect the adhesive holding the posts and other components in place.
Avoid perfumes, lotions, and hair products. Apply and allow to dry before putting on your earrings/accessories.
Store with care. Keep your clay pieces somewhere clean and dry, preferably stored flat or in a way that protects them from being bent or scratched.
Handle with care. Polymer clay is lightweight and durable, but it can still break if bent, dropped, or handled roughly.
Digital Art + Downloads
My digital art is available as an instant download. After your purchase is completed, you will receive access to download your files in a ZIP folder.
Because digital products are delivered electronically and cannot be returned, digital downloads are final sale and are not eligible for refunds/exhanges.
Please make sure you are purchasing the correct artwork and that your device can download and open a ZIP file before completing your purchase.
Having trouble with your download? If you have any difficulty accessing or opening your files, please reach out to me and I would be happy to help!
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*Digital artwork is for personal use only and may not be resold, redistributed, or used commercially without permission.